What information do we collect?
We may collect and process Personal Information about you such as your name, passport number, mailing address, email address, contact numbers, including residential phone number or mobile phone number, date of birth, communication preferences, and any other Personal Information provided by you.
When do we collect Personal Information?
We collect your Personal Information when you purchase of our products or services, use any of our Websites, or subscribe to any of our services, newsletters, promotions, programs, and campaigns, in particular:
We collect Personal Information when you:
(a) sign-up for any mailing list operated by us;
(b) purchase our products or services;
(c) submit any personal data questionnaires;
(d) submit a request to collect samples from our brands;
(e) participate in our rewards programme;
(f) visit our Websites or online advertisements; and
(g) submit any queries online on our Websites.
We may also collect Personal Information where it is already publicly available or when you disclose to us through other channels (physical or electronic) or dealings.
(b) You can withdraw your consent at any time via sending an email to [email protected] or in writing to L'Oreal Philippines, Inc., doing business under the name and style of LP Cosmetic Products (“L’Oreal”) at 23/F Robinsons Equitable Tower, 4 ADB Avenue, Ortigas, Pasig City.
(c) We may require seven business days to confirm and process your request for any update of particulars or withdrawal of consent to take effect
Personal Information may be combined with other information to help us tailor our communications to you and to develop holistic services. If you have an existing relationship with us prior to 8 September 2012 or consented to receiving calls and messages, you will continue to be updated on our promotions and marketing campaigns. If you no longer wish to continue to receive marketing calls or messages, you may withdraw your consent as described above.
What do we do with your Personal Information?
(b) If you have consented, we use Personal Information to send you email, SMS and other communications containing product information, cosmetic tips or promotions.
(c) Except as described in the Business Transfers clause below, with your consent we may provide Personal Information to third parties for their use in marketing their products or services to you.
(d) We do not sell Personal Information.
(e) We may share Personal Information with our affiliates.
(f) We use Personal Information for the purposes of our ordinary course of business, including:
(i) to provide you with personalized services;
(ii) to enable us to develop, deliver and improve our products, services, content and advertising;
(iii) to administer our websites;
(iv) to improve your experience with us;
(v) to send important notices, such as communications about products and services, special offers or changes to our terms, conditions and policies;
(vi) to respond to your queries;
(vii) for internal purposes such as auditing, data analysis and research; and
(viii) to improve our products, services and customer communications.
Security Of Your Information
L’Oreal shall implement reasonable and appropriate organizational, physical and technical measures intended for the protection of personal information, taking into account the nature of the personal information to be protected, the risks represented by the processing, the size of the organization and complexity of its operations, current data privacy best practices, and the cost of security implementation.
As we develop our business, we may sell certain of our assets. In these sales, user information, including Personal Information, generally is one of the transferred business assets. When it is necessary, we will enter or enter into contractual undertakings to ensure that the Personal Information which we collect from you and transfer to third parties (whether or not located in the Philippines) is adequately protected to a standard comparable to the protection under the Act. By submitting your Personal Information on the Website you agree that your data may be transferred as a business asset in these sales. You may choose not to have your information transferred as a business asset by contacting us as described below.
Compliance with Law
We may disclose Personal Information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
Transfer of Data to Other Countries
Storage of Personal Information
with the following retention standards:
3 years from Opt-in date
Updating Your Information
You can review, change or request deletion of your Personal Information by contacting us at [email protected].
Opt-Out and Managing Your Preferences
You can choose whether or not you would like to receive email from us. You may change your preferences at any time clicking the "unsubscribe" link at the bottom of each email you receive from us, or emailing us at insert. You may unsubscribe from receiving text messages, by contacting us at [email protected]. You may also choose not to receive mail or phone communications by emailing us at [email protected] and specifying that this is your preference.
(1) Description of your personal information to be entered into the Sites;
(2) Purposes for which they are being or are to be processed;
(3) Scope and method of the personal information processing;
(4) The recipients or classes of recipients to whom your personal information may be disclosed;
(5) Methods utilized for automated access, if the same is allowed, and the extent to which such access is authorized;
(6) The identity and contact details of the L’Oreal or its sub-contractors;
(7) The period for which the information will be stored; and
(8) The existence of your rights, including the right to access and correct your personal information.
Last updated: December 8, 2020